Outage in Blackbaud

Active Issue Alert – ResearchPoint & WealthPoint - 000610975

Resolved Minor
June 02, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud WealthPoint Blackbaud ResearchPoint
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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/02/2025 09:54PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 5 months ago - at 06/02/2025 09:02PM

A subset of customers may find that incorrect or incomplete results are returned when performing WealthPoint scans. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 5 months ago - at 06/02/2025 09:00PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 5 months ago - at 06/02/2025 08:42PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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