Outage in Blackbaud

Active Issue Alert – Financial Edge, Raisers Edge - 000633628

Resolved Major
September 12, 2025 - Started about 2 months ago - Lasted 32 minutes
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge Blackbaud Financial Edge

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/12/2025 01:04PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED about 2 months ago - at 09/12/2025 12:43PM

We are aware of issues preventing users from logging into database view. Users may see errors when logging in, or are presented with a login interface. Engineers have released a fix which is currently propagating through all environments. Please refer to this page for more updates.

INVESTIGATING about 2 months ago - at 09/12/2025 12:33PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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