Outage in Blackbaud

Active Issue Alert – Financial Edge - 000633933

Resolved Minor
September 15, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Financial Edge

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/15/2025 03:52PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 09/15/2025 02:47PM

The issue has been identified and our engineers are working on a resolution.

INVESTIGATING about 2 months ago - at 09/15/2025 01:42PM

"We have identified an issue impacting a subset of WebPortal customers, where users are being logged out as soon as users are logged into WebPortal. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates."

INVESTIGATING about 2 months ago - at 09/15/2025 01:37PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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