Outage in Blackbaud

Active Issue Alert – Fnancial Edge NXT - 000634650

Resolved Minor
September 17, 2025 - Started 4 months ago - Lasted 24 minutes
Official incident page

Incident Report

A subset of customers are presented with a blank page when accessing a Client record in Accounts Receivable in webview. We have identified the cause and are preparing a fix. Users should be able to access client records in database view until access is restored. Please reference this page for updates.
Components affected
Blackbaud Financial Edge

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/17/2025 04:27PM

This incident has been resolved.

IDENTIFIED 4 months ago - at 09/17/2025 04:11PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 09/17/2025 04:06PM

A subset of customers are presented with a blank page when accessing a Client record in Accounts Receivable in webview. We have identified the cause and are preparing a fix. Users should be able to access client records in database view until access is restored. Please reference this page for updates.

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