Outage in Blackbaud

Active Issue Alert – Luminate Online - 000642301

Resolved Minor
October 27, 2025 - Started 1 day ago - Lasted about 10 hours
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 10/28/2025 06:34AM

This incident has been resolved.

IDENTIFIED about 22 hours ago - at 10/28/2025 01:43AM

Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 1 day ago - at 10/27/2025 08:16PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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