Outage in Blackbaud

Active Issue Alert – Payment Services - 000643763

Resolved Minor
November 04, 2025 - Started about 18 hours ago - Lasted 27 minutes
Official incident page

Incident Report

Luminate Online Partner API integrations will see payments not processed. This is limited to integrations using the SKY Payments API for authorizations.
Components affected
Blackbaud Payment Service

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 11/04/2025 07:08PM

This incident has been resolved.

INVESTIGATING about 18 hours ago - at 11/04/2025 07:04PM

We have resolved the issue previously impacting a subset of customers using the Luminate Online Partner API integration. Impacted transactions can now be retried through an LO capture call reinitiated by the Luminate Partner API to resolve and complete these payments that were previously authorized and did not complete via the Payments API.

INVESTIGATING about 18 hours ago - at 11/04/2025 06:51PM

We have identified an issue impacting a subset of customers using the Luminate Online Partner API integration. Users are seeing payments not complete after authorization. This is limited to integrations using the SKY Payments API for authorizations.

INVESTIGATING about 18 hours ago - at 11/04/2025 06:43PM

Luminate Online Partner API integrations will see payments not processed. This is limited to integrations using the SKY Payments API for authorizations.

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