Outage in Blackbaud
Active Issue Alert – Payment Services - 000643763
Resolved MinorIncident Report
Luminate Online Partner API integrations will see payments not processed. This is limited to integrations using the SKY Payments API for authorizations.
Components affected
Blackbaud Payment ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 11/04/2025 07:08PM
This incident has been resolved.
INVESTIGATING
6 months ago - at 11/04/2025 07:04PM
We have resolved the issue previously impacting a subset of customers using the Luminate Online Partner API integration. Impacted transactions can now be retried through an LO capture call reinitiated by the Luminate Partner API to resolve and complete these payments that were previously authorized and did not complete via the Payments API.
INVESTIGATING
6 months ago - at 11/04/2025 06:51PM
We have identified an issue impacting a subset of customers using the Luminate Online Partner API integration. Users are seeing payments not complete after authorization. This is limited to integrations using the SKY Payments API for authorizations.
INVESTIGATING
6 months ago - at 11/04/2025 06:43PM
Luminate Online Partner API integrations will see payments not processed. This is limited to integrations using the SKY Payments API for authorizations.
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