Outage in Blackbaud

Active Issue Alert – Blackbaud Checkout - 000648276

Resolved Minor
December 01, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Checkout Blackbaud Payment Service

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/01/2025 09:39PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING about 1 month ago - at 12/01/2025 06:10PM

A small subset of donors may intermittently experience latency or errors when solving reCaptcha challenges or completing donations through Checkout. Our engineers are monitoring performance at this time. Please continue to reference this page for updates.

INVESTIGATING about 1 month ago - at 12/01/2025 05:13PM

We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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