Outage in Blackbaud
Active Issue Alert – Raisers Edge NXT - 000665283
Resolved MajorIncident Report
Summary AI Generated
Blackbaud experienced a major service incident affecting Raiser's Edge NXT that prevented some customers from logging in, launching database view, and navigating or working in web view. The issue impacted a subset of customers for 6.6 hours on March 22, 2026. Engineers successfully diagnosed and resolved the problem, restoring full service functionality.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/22/2026 08:08PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
about 1 month ago - at 03/22/2026 04:47PM
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
about 1 month ago - at 03/22/2026 03:29PM
We have identified an issue impacting a subset of our customers causing them to be unable to launch database view or navigate and work in web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
about 1 month ago - at 03/22/2026 01:46PM
We have identified an issue impacting a subset of our customers causing them to be unable to launch database view or navigate and work in web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
about 1 month ago - at 03/22/2026 01:37PM
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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