Outage in Blackbaud
Active Issue Alert – eTapestry - 000673234
Resolved MinorIncident Report
Summary AI Generated
Blackbaud's eTapestry service experienced an issue causing intermittent slowness, errors, and XML request failures (500 errors) when users tried to access images from communication templates. The incident affected some customers for approximately 2.7 hours before engineers resolved the issue and restored normal service.
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. XML request error: (500) when trying to access images from communication templates. Please continue to reference this page for updates.
Components affected
Blackbaud eTapestryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/11/2026 06:22PM
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
INVESTIGATING
7 days ago - at 05/11/2026 03:43PM
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. XML request error: (500) when trying to access images from communication templates. Please continue to reference this page for updates.
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