Outage in Blackbaud
Active Issue Alert – BB Internet Solutions - #000675594
Resolved MinorIncident Report
Summary AI Generated
Blackbaud experienced an issue affecting email flow for some customers using Blackbaud CRM, Blackbaud Internet Solutions, and Blackbaud NetCommunity. The engineering team resolved the problem by disabling the BCA pathway to the new system and performing a backout to the previous system (BO3). The incident lasted 48 minutes and email functionality was fully restored.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 05/26/2026 02:57AM
05/25/2026 – 10:34 PM EST – The team confirmed that email flow has been restored and is functioning as expected after disabling the BCA pathway (destination) as part of the fix.
IDENTIFIED
about 15 hours ago - at 05/26/2026 02:38AM
The team is disabling the BCA pathway to the new system and performing a backout to BO3 to restore the email flow. All related zones have also been disabled.
INVESTIGATING
about 15 hours ago - at 05/26/2026 02:28AM
The BBCS team is currently working on the jobs and analyzing logs.
INVESTIGATING
about 16 hours ago - at 05/26/2026 02:12AM
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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