Active Issue Alert –Blackbaud CRM - 000676293

A subset of our on premise BBCRM customers may experience an issue connecting to "search external prospecting database" portion of the Wealthpoint service.  Our engineers are continuing to work on a resolution to this problem.  Next update will be 6/2/2026.  If you are seeing an issue with Wealthpoint screenings or "find external properties and businesses" please follow the steps in article: KB: 208069

A subset of our on premise BBCRM customers may experience an issue connecting to "search external prospecting database" portion of the Wealthpoint service.  Our engineers are currently working on a resolution to this problem.  Next update will be 6/1/2026.  If you are seeing an issue with Wealthpoint screenings or "find external properties and businesses" please follow the steps in article: KB: 208069

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.