Outage in Blackbaud
Active Issue Alert – Blackbaud Support - #000681855
Resolved MajorIncident Report
Summary AI Generated
Blackbaud's Support Portal and Knowledgebase search pages were inaccessible to both internal and external users for approximately 4.9 hours on July 2, 2026. The outage affected the Blackbaud Website Package, preventing users from submitting support requests or searching the knowledgebase. Engineers identified the root cause and resolved the incident by 8:33 PM ET.
We are currently investigating an issue that is affecting both internal and external access to our Support Portal and Knowledgebase search pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Website PackageTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 07/03/2026 12:33AM
This incident has been resolved.
IDENTIFIED
19 days ago - at 07/02/2026 11:36PM
We are currently investigating an issue that is affecting both internal and external access to our Support Portal and Knowledgebase search pages. Our engineers have diagnosed the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
19 days ago - at 07/02/2026 07:41PM
We are currently investigating an issue that is affecting both internal and external access to our Support Portal and Knowledgebase search pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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