Outage in Blackbaud
Active Issue Alert – Payment Services - #000692450
Resolved MinorIncident Report
Summary AI Generated
A subset of Blackbaud Payment Services and Merchant Services customers experienced issues processing transactions on September 10, 2026. The incident affected the Blackbaud Payment Service component and lasted approximately 23 minutes. Engineers investigated and resolved the issue without further escalation.
We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Payment ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/10/2026 05:04PM
This incident has been resolved.
INVESTIGATING
7 days ago - at 09/10/2026 04:43PM
We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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