Outage in Blackbaud
Active Issue Alert - Payment Services - #000692576
Resolved MinorIncident Report
Summary AI Generated
A subset of Blackbaud Payment Services and Merchant Services customers experienced issues processing transactions for approximately 48 minutes. The Blackbaud Payment Service component was affected while engineers investigated the root cause. The incident was resolved with no further action required.
We are aware that a subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Payment ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/11/2026 03:38AM
This incident has been resolved.
INVESTIGATING
7 days ago - at 09/11/2026 02:52AM
We are aware that a subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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