Outage in Blackboard

Learn SaaS 3900.74.0 Test/State Release Missing AI Design Assistant

Resolved Minor
August 15, 2023 - Started about 1 year ago - Lasted 4 days
Official incident page

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Outage Details

Due to an issue with the test/stage release on August 15, clients will not see the AI Design Assistant option. It will become available once the issue is resolved and another update is deployed, tentatively later this week. More information will be provided as it becomes available.
Components affected
Blackboard Learn - SaaS Deployment for Learn (Asia Pacific) Blackboard Learn - SaaS Deployment for Learn (Europe) Blackboard Learn - SaaS Deployment for Learn Americas Blackboard Learn – AWS Gov Cloud (US)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/19/2023 01:05PM

The issue has been resolved. An updated version of 3900.74.0 has been deployed to all test/stage sites.

IDENTIFIED about 1 year ago - at 08/17/2023 08:01PM

A 3900.74.0 update to test/stage environments is scheduled for Friday, August 18 to resolve this issue.

IDENTIFIED about 1 year ago - at 08/17/2023 01:08PM

The issue has been identified and a fix is being implemented. A 3900.74.0 update to test/stage environments is tentatively scheduled for Friday, August 18.

INVESTIGATING about 1 year ago - at 08/15/2023 08:04PM

Due to an issue with the test/stage release on August 15, clients will not see the AI Design Assistant option. It will become available once the issue is resolved and another update is deployed, tentatively later this week. More information will be provided as it becomes available.

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