Outage in Blackboard

Behind the Blackboard

Resolved Major

April 22, 2024 - Started 7 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have received reports regarding intermittent access to Behind the Blackboard. Our team is actively investigating this issue to identify and resolve the underlying cause.

Components affected

Blackboard Behind The

Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 04/22/2024 01:37PM

This problem is now resolved. Behind the blackboard is now accessible.

MONITORING 7 months ago - at 04/22/2024 01:28PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 04/22/2024 11:45AM

Our technical team is presently attempting to resolve this problem. Our next update will be available at 10 AM EST April 22nd 2024.

INVESTIGATING 7 months ago - at 04/22/2024 11:09AM

Our dedicated technical team is working to fix this issue.

We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Our agents will actively respond to your queries, please do so by calling us directly.

Blackboard Support Information

Select 1 for BbLearn, then select 2 for Managed Hosting/SaaS

US and Canada: 1 888 788 5264
Australia: 1 800 005 963
Belgium: 0800 74 823
Brazil: 0800 891 5966
Denmark: 808 88 326
France: 0800 90 99 30
Germany: 0800 18 23 346
Hong Kong: 800 903 750
Ireland: 1 800 413 802
Italy: 800 839 013
Japan: 00531 13 0798
Malaysia: 1800 81 2294
Mexico: 00187 742 26273
Netherlands: 0800 0221083
New Zealand: 0800 66 6450
Singapore: 800 130.1265
United Kingdom: 0800 032 3224

INVESTIGATING 7 months ago - at 04/22/2024 10:15AM

Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause. Our agents will actively respond to your queries, please do so by calling us directly.

Blackboard Support Information

Select 1 for BbLearn, then select 2 for Managed Hosting/SaaS

US and Canada: 1 888 788 5264
Australia: 1 800 005 963
Belgium: 0800 74 823
Brazil: 0800 891 5966
Denmark: 808 88 326
France: 0800 90 99 30
Germany: 0800 18 23 346
Hong Kong: 800 903 750
Ireland: 1 800 413 802
Italy: 800 839 013
Japan: 00531 13 0798
Malaysia: 1800 81 2294
Mexico: 00187 742 26273
Netherlands: 0800 0221083
New Zealand: 0800 66 6450
Singapore: 800 130.1265
United Kingdom: 0800 032 3224

INVESTIGATING 7 months ago - at 04/22/2024 09:31AM

We have received reports regarding intermittent access to Behind the Blackboard. Our team is actively investigating this issue to identify and resolve the underlying cause.

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