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Outage in BlackLine

Users may be experiencing SSO access issue - FCM

Resolved Minor
July 16, 2025 - Started 10 months ago - Lasted 5 days
Official incident page

Incident Report

Customers may be experiencing an issue when utilizing SSO to access BlackLine. No functionality is impacted, but at this time it is advised to use the full BL URL rather than any shortcut. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Components affected
BlackLine PROD NA3 BlackLine PROD EU3

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/21/2025 05:16PM

While the Community access issue may still occur for certain users, this has never been a BlackLine issue and this advisory is now closing down. Thank you for your attention.

IDENTIFIED 10 months ago - at 07/17/2025 05:39PM

This issue has been identified as a third-party Community access issue. There are no aspects relating to any BlackLine functionality. Users are advised to use the full BL URL to log in to the BlackLine application before accessing Community.

INVESTIGATING 10 months ago - at 07/16/2025 03:47PM

Customers may be experiencing an issue when utilizing SSO to access BlackLine. No functionality is impacted, but at this time it is advised to use the full BL URL rather than any shortcut. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

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