Outage in BlackLine

Issue with GL Account Balance in Group Accounts - FCM

Resolved Minor
July 29, 2025 - Started 4 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Customers may be experiencing an issue where GL account balance in group accounts is not converting correctly. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Components affected
BlackLine PROD EU3 BlackLine PROD AP1 BlackLine PROD NA3 BlackLine PROD US2
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/29/2025 07:10PM

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

MONITORING 4 days ago - at 07/29/2025 06:25PM

After deploying a fix for the issue where the GL account balance in group accounts is not converting correctly, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

IDENTIFIED 4 days ago - at 07/29/2025 04:16PM

Customers may be experiencing an issue where GL account balance in group accounts is not converting correctly. BlackLine teams have identified the cause and are developing a fix for the issue.

INVESTIGATING 4 days ago - at 07/29/2025 02:55PM

Customers may be experiencing an issue where GL account balance in group accounts is not converting correctly. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

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