Outage in BlackLine

SSO Routing Incident - FCM

Resolved Major
August 06, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Customers may be experiencing an issue where multiple clients are encountering a SSO misrouting issue, resulting in users being redirected to the incorrect login page. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Components affected
BlackLine PROD NA3
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 08/06/2025 02:33PM

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

MONITORING 3 days ago - at 08/06/2025 02:26PM

BlackLine has deployed a fix for the SSO misrouting issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure that no additional issues arise. We will confirm when the service is fully operational.

INVESTIGATING 3 days ago - at 08/06/2025 02:20PM

Customers may be experiencing an issue where multiple clients are encountering a SSO misrouting issue, resulting in users being redirected to the incorrect login page. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

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