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Outage in BlackLine

SSO Routing - Update

Resolved Minor
August 14, 2025 - Started 9 months ago - Lasted 6 days
Official incident page

Incident Report

We have an update from our vendor regarding the SSO Routing issue that affected a limited number of customers on August 6th. Okta has identified a fix that they will deploy to their production environments on August 19. Once Okta's fix is deployed and verified by our team, we will restore the Single Sign-on Settings page. While existing operations have been fully functional, the Single Sign-on Settings tab has been disabled. This upgrade will once again allow self-serve management of any SSO changes. BlackLine will provide an update here when this has been completed.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/20/2025 02:31PM

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

IDENTIFIED 9 months ago - at 08/15/2025 02:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 08/14/2025 08:33PM

We have an update from our vendor regarding the SSO Routing issue that affected a limited number of customers on August 6th. Okta has identified a fix that they will deploy to their production environments on August 19. Once Okta's fix is deployed and verified by our team, we will restore the Single Sign-on Settings page.

While existing operations have been fully functional, the Single Sign-on Settings tab has been disabled. This upgrade will once again allow self-serve management of any SSO changes. BlackLine will provide an update here when this has been completed.

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