Outage in BlackLine
OKTA - Disabled Self-Service
Resolved Minor
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Outage Details
BlackLine has identified an issue introduced by OKTA which has the potential to impact our clients. As we await further updates from our vendor, BlackLine has disabled self-service for this feature across all environments. If any changes are required, please contact Support for assistance.
Components affected
BlackLine PROD US2 BlackLine SB US2 BlackLine PROD EU1 BlackLine SB EU1 BlackLine SB NA3 BlackLine PROD NA3 BlackLine PROD US3 BlackLine SB US3 BlackLine PROD EU3 BlackLine SB EU3 BlackLine PROD AP1 BlackLine SB AP1Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 09/17/2025 12:15AM
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
IDENTIFIED
25 days ago - at 09/16/2025 06:27PM
Single Sign-on Settings page will be re-enabled in Production tonight at 5 PM PST for all customers
INVESTIGATING
about 1 month ago - at 09/11/2025 11:22AM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 08/27/2025 06:34PM
BlackLine is continuing to work with OKTA to plan and implement a fix for the Single Sign-On (SSO) service. As we await further updates from our vendor, BlackLine has disabled the SSO self-service page for this feature across all environments. This does not affect the current usage of OKTA for SSO and only has an impact when changes to the setup are required. If any changes are needed, please contact Support for assistance.
INVESTIGATING
about 2 months ago - at 08/26/2025 06:23PM
BlackLine has identified an issue introduced by OKTA which has the potential to impact our clients. As we await further updates from our vendor, BlackLine has disabled self-service for this feature across all environments. If any changes are required, please contact Support for assistance.
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