Outage in BlackLine

Issue with Cloudflare causing time out error when launching the FCS or AR URLs - Impacting FCM and AR systems

Resolved Major
September 11, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

Customers may be experiencing an issue when trying to access Blackline URLs. Issue is identified to be related to one of our service providers CloudFlare. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Components affected
BlackLine SB EU3 BlackLine SB AP1 BlackLine PROD US2 BlackLine SB US2 BlackLine US BlackLine PROD EU1 BlackLine SB EU1 BlackLine EU BlackLine SB NA3 BlackLine PROD NA3 BlackLine AU BlackLine PROD US3 BlackLine SB US3 BlackLine PROD EU3 BlackLine PROD AP1
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/11/2025 02:57PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/11/2025 11:23AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/11/2025 11:06AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/11/2025 10:46AM

Customers may be experiencing an issue where Cloudflare causing time out error when launching the FCS or AR URLs - Impacting FCM and AR systems. BlackLine teams have identified the cause and are developing a fix for the issue.

INVESTIGATING about 1 month ago - at 09/11/2025 09:55AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/11/2025 09:55AM

Customers may be experiencing an issue when trying to access Blackline URLs. Issue is identified to be related to one of our service providers CloudFlare. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

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