Outage in BlackLine

Internal Server Error - FCS

Resolved Major
October 09, 2025 - Started 25 days ago - Lasted 5 days
Official incident page

Incident Report

Customers may be experiencing an issue where they are seeing 500 internal server error while navigating through the BL PROD application. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Components affected
BlackLine PROD NA3

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 10/14/2025 04:41PM

This incident has been resolved.

MONITORING 25 days ago - at 10/09/2025 04:05PM

BlackLine has deployed a fix for internal server errors while navigating through the BL PROD application. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

INVESTIGATING 25 days ago - at 10/09/2025 01:24PM

BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.

INVESTIGATING 25 days ago - at 10/09/2025 12:14PM

Customers may be experiencing an issue where they are seeing 500 internal server error while navigating through the BL PROD application. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

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