Outage in BlackLine
Import job processing issue - FCM
Resolved MajorIncident Report
A small subset of customers may be experiencing an issue where import jobs are not processed successfully with an encryption error. BlackLine teams have identified the cause and have developed a fix. BlackLine will deploy a rolling deployment of a patch that includes draining the services that support import jobs. We will deploy first to the Sandbox environments and then to Production environments.
Components affected
BlackLine PROD US2 BlackLine SB US2 BlackLine SB NA3 BlackLine PROD NA3 BlackLine PROD EU3 BlackLine SB EU3 BlackLine PROD AP1 BlackLine SB AP1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 11/17/2025 08:12AM
This incident has been resolved.
MONITORING
6 months ago - at 11/17/2025 07:24AM
After deploying a fix for import jobs, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
IDENTIFIED
6 months ago - at 11/17/2025 05:33AM
A small subset of customers may be experiencing an issue where import jobs are not processed successfully with an encryption error. BlackLine teams have identified the cause and have developed a fix. BlackLine will deploy a rolling deployment of a patch that includes draining the services that support import jobs. We will deploy first to the Sandbox environments and then to Production environments.
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