Outage in BlackLine

Issue with Cloudflare causing time out error - FCM and ARA

Resolved Minor
December 05, 2025 - Started 9 days ago - Lasted about 7 hours
Official incident page

Incident Report

Customers may have experienced an issue with Cloudflare, causing a timeout error when launching the FCS or AR URLs, which impacts FCM and AR systems. Issue seems to be resolved. BlackLine teams continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Components affected
BlackLine PROD US2 BlackLine SB US2 BlackLine US BlackLine US BlackLine EU BlackLine EU BlackLine SB NA3 BlackLine PROD NA3 BlackLine AU BlackLine AU BlackLine PROD EU3 BlackLine SB EU3 BlackLine PROD AP1 BlackLine SB AP1

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 12/05/2025 03:37PM

This incident has been resolved.

MONITORING 9 days ago - at 12/05/2025 09:42AM

Customers may experience an issue when accessing the BlackLine FCS or AR application. BlackLine identified the problem as related to our 3rd party vendor Cloudflare's ongoing maintenance. BlackLine engineers have implemented a solution to enable access. We will continue to monitor for any additional issues and post any further updates.

MONITORING 9 days ago - at 12/05/2025 09:18AM

Customers may have experienced an issue with Cloudflare, causing a timeout error when launching the FCS or AR URLs, which impacts FCM and AR systems. Issue seems to be resolved. BlackLine teams continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

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