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Outage in BlackLine

User Session Performance Degradation & getting connection error when attempting to login na3 prod and SB - FCM

Resolved Minor
May 13, 2026 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

Customers may be experiencing an issue where User Session Performance Degradation in NA3 Prod and SB. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
Components affected
BlackLine SB NA3 BlackLine PROD NA3

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/13/2026 05:10PM

This incident has been resolved.

MONITORING 5 days ago - at 05/13/2026 04:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 05/13/2026 04:09PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 days ago - at 05/13/2026 03:28PM

Customers may be experiencing an issue where User Session Performance Degradation in NA3 Prod and SB. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

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