Outage in Blackthorn

Messaging Application Outage

Resolved Major

October 20, 2025 - Started 4 months ago - Lasted about 20 hours
Official incident page

Incident Report

The Blackthorn Messaging and Navigator applications are currently experiencing service interruptions due to a widespread outage of several third-party platforms, including Salesforce, AWS, and Twilio. Our infrastructure team is actively working with these providers to monitor the situation and restore full functionality as soon as possible. We’ll continue to provide updates as the issue progresses. In the meantime, you can track the status of these services directly through the following links: Salesforce Status: https://downdetector.com/status/salesforce/ Twilio Status: https://downdetector.com/status/twilio/ AWS Status: https://downdetector.com/status/aws-amazon-web-services/ Thank you for your patience and understanding while we work through this incident. Blackthorn Support

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/21/2025 01:27PM

The AWS services have been restored and are now fully operational. We are monitoring the situation, but please contact Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward.

To stay updated on AWS’s real-time status, visit:
https://health.aws.amazon.com/health/status

INVESTIGATING 4 months ago - at 10/20/2025 06:17PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 10/20/2025 05:05PM

The Blackthorn Messaging and Navigator applications are currently experiencing service interruptions due to a widespread outage of several third-party platforms, including Salesforce, AWS, and Twilio. Our infrastructure team is actively working with these providers to monitor the situation and restore full functionality as soon as possible.

We’ll continue to provide updates as the issue progresses. In the meantime, you can track the status of these services directly through the following links:

Salesforce Status: https://downdetector.com/status/salesforce/
Twilio Status: https://downdetector.com/status/twilio/
AWS Status: https://downdetector.com/status/aws-amazon-web-services/

Thank you for your patience and understanding while we work through this incident.

Blackthorn Support

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