Outage in Blackthorn

Messaging and Smart Scheduler Issues

Resolved Major

June 30, 2026 - Started 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

Our team is aware of an issue impacting Blackthorn Messaging and SMS — some scheduled messages may be delayed or fail to send. We're actively working on a fix and will keep this page updated. If you have questions, contact our support team at https://community.blackthorn.io/s/support-request

Components affected

Blackthorn Messaging

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 06/30/2026 08:49PM

We're happy to report that this issue has been resolved. Scheduled emails and SMS messages are now sending as expected.

If you are still experiencing problems, please reach out to our support team at https://community.blackthorn.io/s/support-request.

INVESTIGATING 2 months ago - at 06/30/2026 06:30PM

We are continuing to investigate this issue and will continue reporting as more information becomes available. Thank you for your patience.

INVESTIGATING 2 months ago - at 06/30/2026 01:43PM

Our team is aware of an issue impacting Blackthorn Messaging and SMS — some scheduled messages may be delayed or fail to send. We're actively working on a fix and will keep this page updated.

If you have questions, contact our support team at https://community.blackthorn.io/s/support-request

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