Outage in Blanco Services

Client file is slow

Resolved Major
January 31, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

Client file is slower then usual causing timeouts. Some operations might be impossible, like signing. We are investigating the issue and will give an update as soon as possible
Components affected
Blanco Services Prospect Portal Blanco Services Professional Portal Blanco Services Client Portal Blanco Services Know-Your-Customer API

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/31/2025 03:54PM

This incident has been resolved.

MONITORING 10 months ago - at 01/31/2025 03:47PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 01/31/2025 12:13PM

Client file is slower then usual causing timeouts. Some operations might be impossible, like signing. We are investigating the issue and will give an update as soon as possible

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