Outage in Bloomerang

Apple Pay not loading for Online Giving Forms

Resolved Major
May 05, 2025 - Started 4 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue with Apple Pay not loading for Bloomerang Online Giving Forms. Users are reporting the error message "Something went wrong. Unable to show Apple Pay. Please choose a different payment method and try again" when attempting to donate via Apple Pay. We apologize for any inconvenience and will post updates as soon as we learn more.
Components affected
Bloomerang Payments
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/07/2025 02:23PM

Our team has identified and implemented a fix for this issue. Users now have the ability to successfully make donations via Apple Pay on Online Giving Forms.

IDENTIFIED 3 days ago - at 05/06/2025 08:23PM

Our team has identified the root cause of this issue and is currently working to restore Apple Pay for Online Giving Forms. We have implemented a temporary fix which will allow Users to successfully make donations via Apple Pay while we continue to resolve the root cause of this issue.

We apologize for any inconvenience and will post updates as soon as we learn more.

IDENTIFIED 3 days ago - at 05/06/2025 04:42PM

Our team has identified the root cause of this issue and is currently working to restore Apple Pay for Online Giving Forms. Users may still experience the error message "Something went wrong. Unable to show Apple Pay". We apologize for any inconvenience. An update will be provided as more information becomes available.

INVESTIGATING 4 days ago - at 05/05/2025 10:21PM

We are continuing to investigate this issue. Users may still see an error when attempting to donate via Apple Pay. We will provide an update as more information becomes available.

INVESTIGATING 4 days ago - at 05/05/2025 09:38PM

We are currently investigating an issue with Apple Pay not loading for Bloomerang Online Giving Forms. Users are reporting the error message "Something went wrong. Unable to show Apple Pay. Please choose a different payment method and try again" when attempting to donate via Apple Pay. We apologize for any inconvenience and will post updates as soon as we learn more.

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