Outage in Bluefin

Processing issue

Resolved Minor
June 28, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are investigating reports of an issue on the CardConex platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience. sftp.cardconex.com is going to be taken offline for a restart.
Components affected
Bluefin CardConex
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 06/28/2025 11:10PM

This incident has been resolved.

MONITORING about 2 months ago - at 06/28/2025 04:39PM

We are continuing to monitor for any further issues. If you are still experiencing connection problems with sftp.cardconex.com, please contact sftpnotify@bluefin.com for assistance.

MONITORING about 2 months ago - at 06/28/2025 03:40PM

A fix has been implemented Sftp.cardconex.com is back online, we are monitoring until issue is fully resolved.

IDENTIFIED about 2 months ago - at 06/28/2025 03:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 06/28/2025 02:16PM

We are investigating reports of an issue on the CardConex platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience. sftp.cardconex.com is going to be taken offline for a restart.

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