Outage in Bluefin

Processing issue

Resolved Minor
June 28, 2025 - Started 4 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are investigating reports of an issue on the CardConex platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience. sftp.cardconex.com is going to be taken offline for a restart.
Components affected
Bluefin CardConex

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/28/2025 11:10PM

This incident has been resolved.

MONITORING 4 months ago - at 06/28/2025 04:39PM

We are continuing to monitor for any further issues. If you are still experiencing connection problems with sftp.cardconex.com, please contact sftpnotify@bluefin.com for assistance.

MONITORING 4 months ago - at 06/28/2025 03:40PM

A fix has been implemented Sftp.cardconex.com is back online, we are monitoring until issue is fully resolved.

IDENTIFIED 4 months ago - at 06/28/2025 03:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 06/28/2025 02:16PM

We are investigating reports of an issue on the CardConex platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience. sftp.cardconex.com is going to be taken offline for a restart.

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