Outage in Bluefin
Delayed Batch Settlement Notifications from PayConex
Resolved MinorIncident Report
We’re investigating an issue where batch settlement emails were not sent for some batches that did successfully settle in PayConex. Settlement processing is unaffected; the impact is limited to notification delivery. Until resolved, batch status can be confirmed in the PayConex.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/05/2025 07:21PM
This incident has been resolved.
MONITORING
about 2 months ago - at 09/05/2025 04:26PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 09/05/2025 03:49PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 09/05/2025 03:45PM
We’re investigating an issue where batch settlement emails were not sent for some batches that did successfully settle in PayConex. Settlement processing is unaffected; the impact is limited to notification delivery. Until resolved, batch status can be confirmed in the PayConex.
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