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Outage in Bluefin

Intermittent processing issue on PCX - Issue with 3rd party service provider

Resolved Major
May 28, 2026 - Started 1 day ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently experiencing intermittent processing issues due to an issue with a third-party service provider. We are actively monitoring the situation with the provider and will share updates as they become available.
Components affected
Bluefin PayConex

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Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 05/29/2026 12:16PM

The issue affecting intermittent processing has been resolved. Our third-party service provider has confirmed that services are operating normally, and we have not observed any further impact. We will continue to monitor the environment, but this incident is now considered resolved.

MONITORING about 11 hours ago - at 05/29/2026 09:05AM

We are continuing to monitor for any further issues.

MONITORING about 13 hours ago - at 05/29/2026 06:44AM

Our third-party service provider is continuing to investigate the ongoing issue. We are continuing to monitor the situation closely while the provider works to resolve this issue. Further updates will be shared as they become available. https://status.imperva.com/

MONITORING about 18 hours ago - at 05/29/2026 02:04AM

Our third-party service provider have remain engaged in the investigation of this issue. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/

MONITORING about 22 hours ago - at 05/28/2026 09:26PM

Our third-party service provider has implemented a temporary fix, and processing stability has improved. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/

IDENTIFIED about 24 hours ago - at 05/28/2026 07:59PM

We are continuing to experience intermittent processing issues related to a third-party service provider. The provider is actively working to resolve the issue, and we are monitoring the situation closely. We will provide additional updates as more information becomes available. (https://status.imperva.com/)

INVESTIGATING 1 day ago - at 05/28/2026 06:23PM

We are currently experiencing intermittent processing issues due to an issue with a third-party service provider. We are actively monitoring the situation with the provider and will share updates as they become available.

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