Outage in BlueOptima
Extraction Processing slowness
Resolved MinorIncident Report
We are observing slowness in completing extraction processing in the backend servers and as a result the backlog is increasing. This is due to a DB issue and it may cause some random slowness in certain UI pages like Analyse ACE/Maintainability .We are currently investigating the issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 02/09/2026 08:56AM
The backlog of extractions has been processed and the issue has been resolved.
MONITORING
8 days ago - at 02/05/2026 12:39PM
The systems are back to normal and have been processing for the last couple of hours. We restored the data processing pipelines in a phased manner starting 8:30 AM UTC and all stages were restored by 10:30 AM UTC. The extractions are being processed as usual. We will continue to monitor the applications to ensure that the backlog is cleared in the next 24-36 hours.
We identified the root cause was a data storage limitation in one of our backend tables that required an urgent fix. To safely perform this correction, data processing was temporarily paused and migration was performed.
INVESTIGATING
9 days ago - at 02/04/2026 01:37PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 02/04/2026 01:36PM
We are observing slowness in completing extraction processing in the backend servers and as a result the backlog is increasing. This is due to a DB issue and it may cause some random slowness in certain UI pages like Analyse ACE/Maintainability .We are currently investigating the issue.
Latest BlueOptima outages
Integrator - SaaS server communication issue - 4 months ago
Service Degradation: Extraction Failures and Delays - 10 months ago
Service degradation - over 1 year ago
BI Data Set Refresh Failure - over 3 years ago
High API Failure Rate (UIX) - over 3 years ago
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