Outage in BlueOptima
Frequent automatic logout issue
Resolved MajorIncident Report
We are currently investigating an issue where users are getting automatically logged out frequently while using the application.
We apologise for the inconvenience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 07/13/2026 10:45AM
This incident has been resolved and we have not noticed any automatic logout issues in the last 24 hours
MONITORING
25 days ago - at 07/09/2026 01:08PM
Some users are have been facing issues with refresh token due to cookie size exceeding the limit of 8KB. In such cases the api is failing and causing the users to get logged out. A fix has been implemented for that and we are continuing to monitor the application.
MONITORING
26 days ago - at 07/08/2026 12:27PM
A fix has been implemented and we are monitoring the application. The refresh token API had a regression issue due to a release done earlier in the day that has now been fixed. We will provide more details shortly.
INVESTIGATING
26 days ago - at 07/08/2026 11:11AM
We are continuing to investigate this issue. The token refresh is failing which results in users getting logged out automatically in 10 minutes and being forced to log in again. We will provide an update as soon as we identify the root cause
INVESTIGATING
26 days ago - at 07/08/2026 09:40AM
We are currently investigating an issue where users are getting automatically logged out frequently while using the application.
We apologise for the inconvenience.
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