Outage in Blueprint

AWS outage impact

Resolved Minor

October 20, 2025 - Started 4 months ago - Lasted about 7 hours
Official incident page

Incident Report

Due to the AWS outage, a number of SaaS companies hosting on their servers have been impacted. A notification system used by IncomeXpert PLUS is currently impacted and as such loans flagged for further QC review are unable to be processed in a timely manner. These loans may take longer to process due to the outage of the dependent system. We are monitoring this situation and will provide updates as and when our dependent services come back online.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/20/2025 10:10PM

All systems appear nominal. Issue resolved.

MONITORING 4 months ago - at 10/20/2025 07:06PM

The software service dependent on AWS has been restored as of 3:00pm today. Previously we have noticed intermittent functionality, as such we are continuing to monitor and will close out this alert when functionality has remained stable for multiple hours.

IDENTIFIED 4 months ago - at 10/20/2025 06:34PM

The Amazon Web Services (AWS) outage still continues to impact our 3rd party software service used for supporting our IncomeXpert PLUS product. Ref: https://health.aws.amazon.com/health/status

We continue to monitor the status of AWS as well as our 3rd party software service dependent upon AWS.

IDENTIFIED 4 months ago - at 10/20/2025 03:37PM

Due to the AWS outage, a number of SaaS companies hosting on their servers have been impacted. A notification system used by IncomeXpert PLUS is currently impacted and as such loans flagged for further QC review are unable to be processed in a timely manner.

These loans may take longer to process due to the outage of the dependent system.

We are monitoring this situation and will provide updates as and when our dependent services come back online.

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