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Outage in Blueprint

Degraded performance - PDF generation

Resolved Minor
October 09, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have discovered a degraded (slow) performance when creating PDF reports in IncomeXpert. Our team is investigating.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/09/2025 07:16PM

Performance degradation was monitored and found to be short term and transient in nature. A queue managing the PDF generation became backed up with jobs after a server scaling event which resulted in reduced performance for a period of time. The backlog has been cleared and the system is responding normally. Slow PDF generation was present in the system for about 45minutes in total.

INVESTIGATING 4 months ago - at 10/09/2025 04:45PM

We have discovered a degraded (slow) performance when creating PDF reports in IncomeXpert. Our team is investigating.

Latest Blueprint outages

SSO Availability - 2 months ago
AWS outage impact - 4 months ago
Site unresponsive - 4 months ago
Performance degredation - over 1 year ago

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