Outage in Blueprint
Degraded performance - PDF generation
Resolved MinorIncident Report
We have discovered a degraded (slow) performance when creating PDF reports in IncomeXpert. Our team is investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/09/2025 07:16PM
Performance degradation was monitored and found to be short term and transient in nature. A queue managing the PDF generation became backed up with jobs after a server scaling event which resulted in reduced performance for a period of time. The backlog has been cleared and the system is responding normally. Slow PDF generation was present in the system for about 45minutes in total.
INVESTIGATING
6 months ago - at 10/09/2025 04:45PM
We have discovered a degraded (slow) performance when creating PDF reports in IncomeXpert. Our team is investigating.
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