Outage in Bold Commerce

Subscriptions inaccurate billing error

Resolved Minor
August 09, 2024 - Started 4 months ago - Lasted 28 days

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Outage Details

If you were affected by duplicate billing charges in August, please be advised we are working with Shopify to resolve the issue. We have paused all usage billing until further notice. We will provide an update via email by Aug 13th. We apologize for the inconvenience.
Latest Updates ( sorted recent to last )
MONITORING 4 months ago - at 08/26/2024 04:56PM

Aug 26th Update: If you were affected by duplicate billing charges in August, please be advised we have sent out communication to all affected merchants with the resolution steps. The issue with incorrect usage billing has been resolved, therefore, transaction fees have resumed effective August 20th, 2024. We would like to thank everyone for their patience in this matter

INVESTIGATING 4 months ago - at 08/13/2024 06:51PM

If you were affected by duplicate billing charges in August, please be advised we are working with Shopify to resolve the issue. We have paused all usage billing while we work with Shopify. We expect to provide an update via email by Aug 15th. We apologize for the inconvenience.

INVESTIGATING 4 months ago - at 08/09/2024 09:25PM

If you were affected by duplicate billing charges in August, please be advised we are working with Shopify to resolve the issue. We have paused all usage billing until further notice. We will provide an update via email by Aug 13th. We apologize for the inconvenience.

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