Outage in BoldSign

Brief Service Disruption in BoldSign

Resolved Minor
November 20, 2024 - Started 12 months ago
Official incident page

Incident Report

We are currently experiencing a temporary service impact on BoldSign, specifically affecting: 1. Delayed email delivery for signature requests and notifications. 2. Custom email domains being temporarily unavailable. Our team is actively working to resolve these issues as quickly as possible, and we will keep you updated on our progress. We sincerely appreciate your patience and understanding. If you have any urgent concerns, please don’t hesitate to reach out to our support team.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/20/2024 10:28AM

We’re happy to inform you that the temporary service impact affecting BoldSign has been fully resolved. Both email delivery and custom email domain functionality are now operating as expected.

We appreciate your patience and understanding during this time. If you have any further questions or concerns, please don’t hesitate to reach out to our support team.

IDENTIFIED 12 months ago - at 11/20/2024 03:18AM

We’re pleased to inform you that the issue with delayed email delivery for signature requests and notifications has been resolved. Emails are now being sent promptly. However, custom email domains are still temporarily unavailable. During this time, emails will be sent from the BoldSign domain - mail.boldsign.com.

Our team is diligently working to restore custom email domain functionality as quickly as possible. We will keep you updated on further progress. Thank you for your understanding and patience. If you have any questions, feel free to contact our support team.

INVESTIGATING 12 months ago - at 11/20/2024 02:10AM

We are currently experiencing a temporary service impact on BoldSign, specifically affecting:

1. Delayed email delivery for signature requests and notifications.
2. Custom email domains being temporarily unavailable.

Our team is actively working to resolve these issues as quickly as possible, and we will keep you updated on our progress.
We sincerely appreciate your patience and understanding. If you have any urgent concerns, please don’t hesitate to reach out to our support team.

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