Outage in BoldSign

Document Upload Intermittent Outage

Resolved Minor

October 28, 2024 - Started over 1 year ago
Official incident page

Incident Report

Issue Summary: Between 9:00 a.m. and 10:30 a.m. EDT, some customers experienced intermittent issues with document uploads in BoldSign. After investigating, we identified that one of our services was under unusually high load, resulting in occasional upload failures. Resolution: The issue has been resolved, and all systems are now functioning as expected. We have taken steps to prevent similar occurrences and will continue monitoring the service closely. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to restore full functionality.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/29/2024 06:21PM

Issue Summary: Between 9:00 a.m. and 10:30 a.m. EDT, some customers experienced intermittent issues with document uploads in BoldSign. After investigating, we identified that one of our services was under unusually high load, resulting in occasional upload failures.

Resolution: The issue has been resolved, and all systems are now functioning as expected. We have taken steps to prevent similar occurrences and will continue monitoring the service closely.

We apologize for any inconvenience this may have caused and appreciate your patience as we worked to restore full functionality.

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