Outage in Bonterra & NGP VAN
Apricot: Users Experiencing Login Issues
Resolved MinorIncident Report
Summary AI Generated
A subset of Apricot users experienced login errors that prevented access to the platform for approximately 1.5 hours. The issue was identified, a fix was implemented and tested, and the incident was fully resolved within that timeframe.
We are currently investigating an issue that is causing login errors for some Apricot users. We are reviewing this as a top priority and are working to resolve the issue as quickly as possible. Please monitor this page for further updates.
Next update will be posted at approximately 1:45 PM ET, if not sooner.
Components affected
Bonterra & NGP VAN ApricotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/29/2026 06:43PM
The incident has been successfully resolved.
MONITORING
about 1 month ago - at 07/29/2026 06:02PM
We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
INVESTIGATING
about 1 month ago - at 07/29/2026 05:46PM
We are aware of an issue affecting login access for a limited number of Apricot users and are actively working to resolve it. Our team is treating this as a top priority. Please monitor this page for further updates.
Next update will be posted at approximately 2:15 AM ET, if not sooner.
INVESTIGATING
about 1 month ago - at 07/29/2026 05:16PM
We are currently investigating an issue that is causing login errors for some Apricot users. We are reviewing this as a top priority and are working to resolve the issue as quickly as possible. Please monitor this page for further updates.
Next update will be posted at approximately 1:45 PM ET, if not sooner.
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