Outage in Bonterra & NGP VAN
Cybergrants - Performance issues in Sandbox
Resolved MinorIncident Report
Summary AI Generated
The CyberGrants Sandbox environment experienced performance degradation, including latency and slowness during search operations, lasting approximately 4 hours. A fix was implemented and tested, with monitoring confirmed no regression. The incident was fully resolved by 1:22 PM ET on August 27, 2026.
We are aware of an issue currently impacting performance in Cybergrants Sandbox. We understand the disruption this may cause and want to assure you that this is our top priority.
Components affected
Bonterra & NGP VAN CyberGrantsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/27/2026 05:22PM
The incident has been successfully resolved.
MONITORING
3 days ago - at 08/27/2026 02:35PM
We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
INVESTIGATING
3 days ago - at 08/27/2026 02:02PM
We are continuing to investigate some remaining latency/slowness when performing searches on Sandbox. Please continue to monitor this page for further updates. We will provide another update around 10:30am EST
INVESTIGATING
3 days ago - at 08/27/2026 01:18PM
We are aware of an issue currently impacting performance in Cybergrants Sandbox. We understand the disruption this may cause and want to assure you that this is our top priority.
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