Outage in Bonterra & NGP VAN
Omni-search is not working for some Users
Resolved MinorIncident Report
Summary AI Generated
For approximately 1.3 hours, the omni-search feature (located in the top-right of the interface) was non-functional for some users across EveryAction and NGP VAN platforms. The issue was identified and a solution was implemented, with full resolution confirmed by 2:50 PM Eastern on September 3, 2026. Monitoring continued following the fix to ensure stability.
We have identified an issue where omni-search, the search feature in the top-right of the interface, is not working for some Users. Our team is working as quickly as possible to resolve this and will share an update as soon as we can.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/03/2026 06:56PM
As of 2:50pm eastern, the earlier issue where omni-search, the search feature in the top-right of the interface, was not working for some users has been resolved. We are continuing to monitor for any further issues
IDENTIFIED
about 1 month ago - at 09/03/2026 06:43PM
We have identified the issue causing omni-search, the search feature in the top-right of the interface, to not work for some Users and our team is working as quickly as possible to implement the solution. We will continue to provide updates as this work continues.
INVESTIGATING
about 1 month ago - at 09/03/2026 05:42PM
We have identified an issue where omni-search, the search feature in the top-right of the interface, is not working for some Users. Our team is working as quickly as possible to resolve this and will share an update as soon as we can.
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