Outage in Bonterra & NGP

Partial Outage impacting Admin panel access and display of embedded forms

Resolved Major

February 17, 2022 - Started about 4 years ago
Official incident page

Incident Report

We are currently Investigating this issue. We have multiple reports of inability to access the Admin panel and embedded forms displaying on customer websites. What we know: - This is not DNS related - This is not an outage on our software or servers - This is not impacting our IP endpoint for enterprise.givegab.com - This is impacting kimbia.com and and cdp.kimbia.com urls

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Latest Updates ( sorted recent to last )

RESOLVED about 4 years ago - at 04/27/2022 09:00PM

This incident is considered resolved.

MONITORING about 4 years ago - at 02/17/2022 08:39PM

This outage appears to have been resolved. However we're still investigating the root cause and any future remediations we can take to prevent its reoccurrence.

INVESTIGATING about 4 years ago - at 02/17/2022 07:55PM

We are currently Investigating this issue. We have multiple reports of inability to access the Admin panel and embedded forms displaying on customer websites.

What we know:
- This is not DNS related
- This is not an outage on our software or servers
- This is not impacting our IP endpoint for enterprise.givegab.com
- This is impacting kimbia.com and and cdp.kimbia.com urls

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