Outage in Bonterra & NGP
Creating a new, or making a change to an existing, RFI form causes a 500 Error
Resolved Minor
June 11, 2020 - Started almost 6 years ago
Official incident page
Official incident page
Incident Report
We have identified an issue that prevents the creation of a new RFI type form in the Admin panel. This same issue also impacts the saving of changes to an existing RFI form. However, existing embedded RFI forms will continue to accept submissions without issue.
We are planning an after hours patch to address this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 6 years ago - at 07/07/2020 10:44PM
This incident was resolved via patch implemented on June 12th at 3:00 AM CST.
IDENTIFIED
almost 6 years ago - at 06/11/2020 06:40PM
We have identified an issue that prevents the creation of a new RFI type form in the Admin panel. This same issue also impacts the saving of changes to an existing RFI form. However, existing embedded RFI forms will continue to accept submissions without issue.
We are planning an after hours patch to address this issue.
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