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Outage in Bonterra & NGP

Apricot: Users Experiencing 403 Unauthorized Access Login Errors

Resolved Minor
May 05, 2026 - Started 15 days ago - Lasted 1 day
Official incident page

Incident Report

Some users are currently unable to log in to Apricot and are receiving a 403 Unauthorized Access error. We are actively working on a resolution and will post updates here as they become available. While we continue to investigate, there are potential workaround options to assist you: 1. Clearing cache and cookies or 2. Updating their web browser then trying again

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/06/2026 05:44PM

The incident has been successfully resolved.

IDENTIFIED 14 days ago - at 05/06/2026 03:32PM

We are currently testing a fix and we are expecting to deploy shortly. Please continue to monitor this page for further updates.

IDENTIFIED 15 days ago - at 05/05/2026 08:46PM

We have identified a solution to remediate the issue, but it will take additional time to fully implement. In the meantime, please leverage the follow workaround options:

1. Clearing cache and cookies or
2. Updating their web browser then trying again

**All users should always remember to log out of Apricot, especially when using shared workstations.**

Please continue to monitor this page for further updates.

IDENTIFIED 15 days ago - at 05/05/2026 06:59PM

We have identified the root cause of this issue and we are actively working on a solution to remediate. In the meantime, please leverage the follow workaround options:

1. Clearing cache and cookies or
2. Updating their web browser then trying again

We will add further updates as they become available, so please continue to monitor the page for further updates.

INVESTIGATING 15 days ago - at 05/05/2026 04:31PM

Some users are currently unable to log in to Apricot and are receiving a 403 Unauthorized Access error. We are actively working on a resolution and will post updates here as they become available.

While we continue to investigate, there are potential workaround options to assist you:

1. Clearing cache and cookies or
2. Updating their web browser then trying again

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