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Outage in Bonterra & NGP

CyberGrants: Error with Saved One Click Reports

Resolved Minor
July 20, 2026 - Started 13 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an issue that is causing an error when running saved one-click reports within CyberGrants. We apologize for any impact and inconvenience caused, and we are reviewing this as a top priority. Please note, the issue appear to be related to saved one-click reports, so new reports can be configured and generated without issue. Please monitor this page for further updates.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 07/20/2026 09:12PM

This incident has been resolved.

MONITORING 13 days ago - at 07/20/2026 07:04PM

We have implemented and tested a fix to remediate the issue. Saved one-click reports are now working as expected and we will continue to monitor closely to ensure there is no regression. Please continue to monitor this page for further updates.

IDENTIFIED 13 days ago - at 07/20/2026 06:36PM

We continue to work on the needed fix to resolve this issue. It remains a top priority and we appreciate your patience.

As a reminder, new ad hoc/one-click reports can be configured as an immediate workaround solution, while we continue to address the issue impacting the saved reports.

Please continue to check this page for further updates.

Next update will be posted at approximately 2:30 PM ET, if not sooner.

IDENTIFIED 13 days ago - at 07/20/2026 05:58PM

Work to resolve this issue is actively in progress and we are focused on getting this fixed as quickly as possible. Please check back on this page for updates.

Next update expected by 2:30 PM ET, or earlier if available.

IDENTIFIED 13 days ago - at 07/20/2026 05:33PM

We are actively working on the solution to remediate the issue. Please continue to check this page for further updates.

Next update will be posted at approximately 2:00 PM ET, if not sooner.

IDENTIFIED 13 days ago - at 07/20/2026 05:02PM

The root cause has been identified and a solution is actively underway. Thank you for your patience, please continue to check this page for updates.

Next update will be posted at approximately 1:30 PM ET, if not sooner.

IDENTIFIED 13 days ago - at 07/20/2026 04:35PM

We have identified the root cause of the issue and we are actively working on a solution. Thank you for your continued patience. Please continue to monitor this page for further updates.

The next update will be posted at approximately 1:00 PM ET, if not sooner.

INVESTIGATING 13 days ago - at 07/20/2026 04:00PM

We are continuing to investigate this issue and are committed to resolving it as quickly as possible. We appreciate your patience and ask that you check back on this page for the latest updates.

Next update will be posted at approximately 12:30 PM ET, if not sooner.

INVESTIGATING 13 days ago - at 07/20/2026 03:30PM

We are actively investigating this issue and working diligently toward a resolution. We appreciate your patience and ask that you check back on this page for the latest updates.

Next update will be posted at approximately 12:00 PM ET, if not sooner.

INVESTIGATING 13 days ago - at 07/20/2026 03:03PM

We continue to investigate this priority issue and we are working to remediate it as soon as possible. Please continue to monitor this page for further updates.

Next update will be posted at approximately 11:30 AM ET, if not sooner.

INVESTIGATING 13 days ago - at 07/20/2026 02:32PM

We are actively working on this and it remains our top priority. We appreciate your patience during this time. Please continue to check this page for updates.

Next update will be posted at approximately 11:00 AM ET, if not sooner.

INVESTIGATING 13 days ago - at 07/20/2026 02:01PM

We are continuing to review this issue as a top priority. Thank you for your patience and please continue to monitor this page for further updates.

Next update will be posted at approximately 10:30 AM ET, if not sooner.

INVESTIGATING 13 days ago - at 07/20/2026 01:30PM

We are currently investigating an issue that is causing an error when running saved one-click reports within CyberGrants. We apologize for any impact and inconvenience caused, and we are reviewing this as a top priority.

Please note, the issue appear to be related to saved one-click reports, so new reports can be configured and generated without issue.

Please monitor this page for further updates.

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