Outage in Bonterra & NGP

Apricot: Users Experiencing Login Issues

Resolved Minor

July 29, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue that is causing login errors for some Apricot users. We are reviewing this as a top priority and are working to resolve the issue as quickly as possible. Please monitor this page for further updates. Next update will be posted at approximately 1:45 PM ET, if not sooner.

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 07/29/2026 06:43PM

The incident has been successfully resolved.

MONITORING 4 days ago - at 07/29/2026 06:02PM

We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.

INVESTIGATING 4 days ago - at 07/29/2026 05:46PM

We are aware of an issue affecting login access for a limited number of Apricot users and are actively working to resolve it. Our team is treating this as a top priority. Please monitor this page for further updates.

Next update will be posted at approximately 2:15 AM ET, if not sooner.

INVESTIGATING 4 days ago - at 07/29/2026 05:16PM

We are currently investigating an issue that is causing login errors for some Apricot users. We are reviewing this as a top priority and are working to resolve the issue as quickly as possible. Please monitor this page for further updates.

Next update will be posted at approximately 1:45 PM ET, if not sooner.

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