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Outage in Bonterra & NGP

Apricot: Intermittent Errors and Latency Issues

Resolved Minor
August 05, 2026 - Started 17 days ago - Lasted 2 days
Official incident page

Incident Report

We are actively investigating an issue that is causing intermittent errors and slowness when accessing specific Apricot pages. We are reviewing this issue as a high priority and working to address as quickly as possible. Please monitor this page for further updates.

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 08/07/2026 10:10PM

This incident has been resolved.

MONITORING 15 days ago - at 08/07/2026 03:36PM

A fix was deployed last night to remediate the performance issues. While performance has returned to normal, we will continue to monitor closely to ensure there is no regression.

IDENTIFIED 16 days ago - at 08/06/2026 07:57PM

An additional fix is scheduled to be deployed this evening to assist with current performance issues. We appreciate your patience and ask that you continue to monitor this page for additional updates.

INVESTIGATING 16 days ago - at 08/06/2026 02:41PM

An update was deployed to remediate the issue. While we are seeing some performance improvements, we are continuing to investigate the root cause to address further. Please monitor this page for further updates.

IDENTIFIED 16 days ago - at 08/06/2026 01:17PM

We remain active with the implementation of the needed fix to remediate the issue. We appreciate your patience and ask that you continue to monitor this page for additional updates.

IDENTIFIED 17 days ago - at 08/05/2026 10:46PM

The root cause of the issue has been identified and a solution is currently being prepared. The needed fix will be deployed no later than tomorrow morning to fully remediate the performance issues. Please continue to monitor this page for further updates.

INVESTIGATING 17 days ago - at 08/05/2026 10:12PM

We are continuing our investigating into this issue and hoping to remediate as soon as possible. Please monitor this page for further updates.

INVESTIGATING 17 days ago - at 08/05/2026 09:10PM

Our team is still investigating the issue impacting Apricot performance and we are working to resolve it as soon as possible. Please continue to monitor this page for further updates.

INVESTIGATING 17 days ago - at 08/05/2026 08:37PM

We are actively reviewing this issue and it remains our top priority. We appreciate your patience and ask that you continue to monitor this page for the latest information.

Our next update will be posted by approximately 5:00 PM ET, if not sooner.

INVESTIGATING 17 days ago - at 08/05/2026 07:54PM

We are actively investigating an issue that is causing intermittent errors and slowness when accessing specific Apricot pages. We are reviewing this issue as a high priority and working to address as quickly as possible. Please monitor this page for further updates.

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