Third Party Vendor Affecting SIP and IVR Calls

Twilio has confirmed that their services have been fully restored and we are seeing normal functionality return for SIP, IVR and Web/Mobile OPI calls.

Final Update:
IVR calls are now connecting as expected
Web and Mobile On-Demand OPI calls are fully operational
All Boostlingo services are functioning normally

The Boostlingo Engineering Team will continue to monitor system performance to ensure stability. If you experience any lingering issues, please contact Boostlingo Support.

Thank you for your patience while we worked through this issue.

The Boostlingo Engineering Team is continuing to monitor the current issue and we are now seeing services recovering, SIP, IVR and Web/Mobile OPI calls are stabilizing. Users should begin to experience improved connectivity as our third-party telephony provider implements their fix.

Expected Result/Impact:
Call failures are decreasing, and normal functionality is gradually being restored
Some users may still experience intermittent issues as services fully recover
Other Boostlingo services remain fully operational

Next Steps:
Our engineering team continues to monitor system performance closely
Further updates will be posted here as more information becomes available

The issue has been identified and a fix is being implemented.

While the Boostlingo Engineering Team was investigating reports of IVR calls not connecting, we identified an issue with our third-party telephony platform, Twilio. This issue is currently impacting IVR and Web/Mobile OPI calls, causing intermittent failures.

Twilio has identified the root cause and is actively working to deploy a fix. Twilio's next update is expected within the next hour or sooner if more information becomes available.

Impact:
Some IVR calls may fail to connect
Web and Mobile On-Demand OPI calls may experience disruptions
Other Boostlingo services remain fully operational

Next Steps:
Our engineering team continues to monitor Twilio’s Status Page resolution efforts closely
Further updates will be posted here as new information becomes available

The Boostlingo Engineering Team is currently investigating reports of IVR calls are intermittently not connecting. Please continue to follow our status page for additional updates on the issue.